In this digital world, many Customer Support teams are having to juggle requests across multiple, often poorly integrated systems of record, resulting in slow responses and case resolution velocity, and ultimately, churn. From a bird’s eye view, it can be difficult to track the SLA management and KPI insights needed to improve.
Does this resonate? Watch this webinar, where you’ll learn:
- How Pipefy Customers tackled their Customer Support process
- challenges and improved their response time and SLAs
- How automation helps provide superior customer service with faster response times, streamlined communication and improved analytics
- How to create repeatable processes that provide predictability of response and ticket completion times based on predefined and measurable SLAs
We can all agree that the better the customers are supported, the better it is for ANY organization. Register now to receive the full recording today.