December 8th, 10 AM (PST)

The Next Generation of Customer Experience  

Customer experience (CX) is more than just a trend. It is defined by all the interactions and experiences your customer has with your business throughout the entire customer journey, from first contact to becoming a happy and loyal customer. CX is measurable and is turning customers into brand advocates. 

Join us to learn more about how to master, improve, and measure your customer experience and journey. 


Flávio Valadão - Head of Car Journey at Kavak

Passionate about startups and new businesses, he had the opportunity to help companies like Uber, WeWork, OYO and Kavak to scale their business in Brazil, combining operation management and customer experience, always believing in people and simple processes to generate value to the product and service.

Nádia Vieira - Senior Global Program Manager, Community at LinkedIn

As a Senior Program Lead, Nádia is responsible for implementing and scaling an end-to-end global strategy, focused on driving meaningful growth and engagement activities. She focuses on managing a platform for customer interaction to support product engagement and customer success, working with cross-functional partners and Senior Leadership, leading the external voice of customer and ideation process, curating content and managing conversations, and reporting on the overall business influence of the LinkedIn Sales Navigator Community platform.


Justin Sears - Chief Marketing Officer at Pipefy
Justin is an experienced marketing executive with over 20 years leading cross-functional teams to create new categories for enterprise software products. He is an expert in positioning products by creating messaging and content for digital demand generation, field marketing events, website SEO, and sale enablement. 





Ready to get started? Sign up now!

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SPEAKERS:

Flávio Valadão

Head of Car Journey at Kavak

Nádia Vieira

Senior Global Program Manager, Community at LinkedIn

Justin Sears

Chief Marketing Officer at Pipefy